At Kroma Retail, SL we are 100% committed to protecting the privacy and security of our customers and visitors to our website (i.e. you). Kroma Retail, SL team members are also customers of both Kroma Retail, SL and other Internet websites, so we value and respect the importance of privacy. If you have questions about how we protect your privacy, please write to

For all our services, the data controller (the company responsible for your privacy) is Kroma Retail, SL

This policy has been scrupulously configured in compliance with the European regulations in force as of 25/05/18 on the protection of personal data.


What personal information do we hold?

Data you have provided to us. Personal data includes information such as email addresses, private postal addresses, mobile phones, usernames, personal preferences and shopping habits, user-generated content, among others. It may also include numeric identifiers such as the IP address of your computer, the MAC address of your mobile device or information obtained through cookies.


Purpose of holding data

We use your data to carry out the sales and shipping service and to send you automated notifications, such as order status or order updates. In addition, to send you information and newsletters about our brands’ products and services, as well as offers and promotions.


What rights do you have?

Right to information: you have the right to receive transparent and easy to understand information about how we use your personal data.

Right of access: you have the right to confirmation of whether or not your data is being processed. You can access your personal data by contacting us at:

Right of rectification: you have the right to have your personal data rectified where it is inaccurate or no longer valid or completed where it is incomplete. To request this, please email us at

Right to erasure: also known as the right to be forgotten. In certain cases, you have the right to have your personal data deleted. Although we may have legal or legitimate reasons for keeping it.

Right to opt-out of direct marketing: you can unsubscribe from our direct marketing communications at any time. To do so, please contact us at

Right to data portability: you have the right to receive your personal data that you have provided to us, in a structured, machine-readable format. Thereafter, you may request the transfer of this data where the processing is based on consent. To request the right of portability you should contact us by writing to


How long can we keep the data?

We will keep your data for the duration of the activity for which we initially collected it.